Shipping & Returns

Diffuser World’s Return Policy

1. Customer Service must approve all returns and will do so by issuing a Return Merchandise Authorization (RMA) number, which must be marked on the outside of each box. To obtain an RMA number, please fill out this RMA form or call us at 435-590-6271 between the hours of 9:00 a.m. and 5:00 p.m. MST, Monday through Friday.

2. You must contact Customer Service within 60 days of the invoice date. No credit or returns are allowed after 60 days.

3. Shipping charges for all returns will be the responsibility of the customer.

4. Return shipments should be sent with confirmations or tracking numbers. Diffuserworld.com claims no responsibility for missing shipments.

5. All returns must have non-damaged packaging (preferably unopened) and be in resalable condition, containing all original contents (instruction manuals, spare parts, electrical cords, accessories etc.) otherwise, a restocking fee will be assessed.

6. Merchandise that has been excessively used or show any signs of abuse cannot be returned for refund or exchange.

Returned Merchandise Credits

1. Credit will be evaluated for each returned item individually

2. Once an item is received it will be processed by the returns department within 5 business days

3. All returns are subject to a 10% or $10 restocking fee, whichever is greater. This restocking fee covers any inspections, repackaging, minor cleaning that needs to be done in order to return the product to "Like-New" condition.

4. Returns for Credit will be inspected upon receipt. After inspection the eligible refund will be credited minus shipping charges.

5. Returns for Exchanges will be inspected upon receipt. After inspection of the item the eligible refund amount will be applied to the total cost of the new order.

6. If you received your item as a gift and you want an exchange, you will need to provide your own form of payment if additional payment is required.

7. Eligible refunds will be credited in the same manner the original order was placed

8. Refunds being issued to expired credit cards will be issued as a company check.

Damaged Packages

We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during transit. If any of your items are damaged, please contact us immediately so that we can assist you.

We inspect all merchandise both visually and functionally before we ship it. In the rare event that your merchandise is defective upon receipt, it can be handled in one of the following ways
• "Out of the box" visual defects must be reported within 2 business days of delivery, otherwise a return or exchange would be subject to the standard return shipping fees
• Functional defects must be reported within 60 days of receipt or before the end of the warranty coverage date.
• Eligible orders will be repaired or reshipped as necessary, item specific delays may apply
• The corrected items will ship using standard ground shipping unless the customer requests and pays for the additional shipping fees

If my diffuser does this….. What should I do?

 Aroma-Ace Aroma-Whisper  Aroma-Breeze  Aroma-Pro

Excessive or unusual noise in the pump          Return it                          Return it                 Call for pump        Call for pump
(It did not sound like this before)               Print RMA below           Print RMA below        Replacement         Replacement

My diffuser does not work like it                  Run test A                  Run test A                   Run test A              Run test A, see
Used to. It does not seem as strong.               Below                        Below                        Below                    Note; Below

I can’t see the Mist or Vapor                         Run test B                       Run test B                  Run test B              Run test B
                                                                      Below                            Below                        Below                    Below

If anything on this list does not accurately describe the problem and you still have questions, please contact Diffuser World customer service at 1-435-592-2976

Never submerge the air pump in water. Keep the air pump away from water. Unplug before cleaning.

Recommend it because it’s not healthy to breathe the mist. So if you choose to clean with alcohol do it in a well ventilated area and you do so at your own risk.

A9. Your diffuser system is working properly if the diffusion rate (the measurement between the marks over one hour time) is higher than 1.2 milliliters (1/8 inch, 3mm or 0.12 inches). Some systems may go as high as 3 ml per hour. Different oils may give you different diffusion rates. The diffusion rate is relative to type of oil, viscosity, volatility and humidity.

A10. Run the same test on all your atomizer attachments. You may find that one will outperform the other. You may find that the atomizer is clogged and the pump is just fine.

CALL for a replacement ATOMIZER if one works good and the other does not.

Note; The same test can be done on the Aroma-Pro if you measure the amount of oil going into the well then extract what’s left at the end of the test. So if you add 5 ml of oil with a pipette, run the diffuser on maximum for one hour and then extract 3.5 ml with the pipette, your diffusion rate will be the difference of 1.5 ml per hour.

RETURN the entire system if two or more atomizers test below the 1.2 milliliters per hour mark. Diffuser World will replace or restore your entire system to perfect working order. Print RMA below.

Option 1, it’s possible that oils have been allowed to set un-used for a few weeks and may have dried up a bit. Some thick oils    like “cedar wood oil” have been known to clog up inside the atomizer. Either way, go to cleaning instructions.

Option 2, The oil may be too thick. Maybe it needs to be thinned down a bit, or maybe it’s not designed for aroma diffuser use. Either way, contact your oil supplier for instructions.

Option 3, You can always try to run the volume output pressure on a lower setting. If this don’t make it go away then go to cleaning instructions.

Make sure you fill out the form completely, especially your contact information so we can call you and mail your rebuild or replacement.

3. Return the diffuser system with RMA form to…

 Diffuser World Inc.

ATTN: Returns

              4560 N. Tomahawk Dr.

              Enoch, Utah 84721