Diffuser World’s Return Policy
1. Customer Service must approve all returns and will do so by issuing a Return Merchandise Authorization (RMA) number, which must be marked on the outside of each box. To obtain an RMA number, please call us at 435-867-1918 between the hours of 9:00 a.m. and 5:00 p.m. MST, Monday through Friday.
2. You must contact Customer Service within 60 days of the invoice date. No credit or returns are allowed after 60 days.
3. Shipping charges for all returns will be the responsibility of the customer.
4. Return shipments should be sent with confirmations or tracking numbers. Diffuserworld.com claims no responsibility for missing shipments.
5. All returns must have non-damaged packaging (preferably unopened) and be in resalable condition, containing all original contents (instruction manuals, spare parts, electrical cords, accessories etc.) otherwise, a restocking fee will be assessed.
6. Merchandise that has been excessively used or show any signs of abuse cannot be returned for refund or exchange.
Returned Merchandise Credits
1. Credit will be evaluated for each returned item individually
2. Once an item is received it will be processed by the returns department within 5 business days
3. All returns are subject to a 10% or $10 restocking fee, whichever is greater. This restocking fee covers any inspections, repackaging, minor cleaning that needs to be done in order to return the product to "Like-New" condition.
4. Returns for Credit will be inspected upon receipt. After inspection the eligible refund will be credited minus shipping charges.
5. Returns for Exchanges will be inspected upon receipt. After inspection of the item the eligible refund amount will be applied to the total cost of the new order.
6. If you received your item as a gift and you want an exchange, you will need to provide your own form of payment if additional payment is required.
7. Eligible refunds will be credited in the same manner the original order was placed
8. Refunds being issued to expired credit cards will be issued as a company check.
Damaged Packages
We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during transit. If any of your items are damaged, please contact us immediately so that we can assist you.
We inspect all merchandise both visually and functionally before we ship it. In the rare event that your merchandise is defective upon receipt, it can be handled in one of the following ways
• "Out of the box" visual defects must be reported within 2 business days of delivery, otherwise a return or exchange would be subject to the standard return shipping fees
• Functional defects must be reported within 60 days of receipt or before the end of the warranty coverage date.
• Eligible orders will be repaired or reshipped as necessary, item specific delays may apply
• The corrected items will ship using standard ground shipping unless the customer requests and pays for the additional shipping fees
